Please browse these common questions about ordering fine art prints and managing your account before reaching out. They are written specifically for new and returning collectors.
Select your preferred print in the shop, choose the size and edition (if options are available), and add it to your cart. When you are ready, proceed to checkout and follow the step-by-step instructions.
No. You can check out as a guest. However, creating an account makes it easier to view past orders, track shipments, and save your details for future purchases.
Yes. Many images from the portfolio can be produced as fine art prints. Please mention the portfolio image title or link when contacting me, and I will confirm options and availability.
The main legal framework for every order is described in the Terms of Sale, which you can review at any time from the website footer.
The shop accepts major credit and debit cards, and may also offer additional local or online payment options depending on your country. Available methods are always shown at checkout.
Yes. Payments are handled by trusted third-party payment processors that use industry-standard encryption. Your full card details are never stored on this website.
Prices are displayed in the shop currency, which is also the currency in which your card is charged. Your bank may convert the amount into your home currency and may apply its own fees.
Any applicable taxes that can be calculated in advance are shown at checkout. Depending on your country, additional customs duties or import taxes may be requested by the carrier upon delivery.
You will find detailed information about prices, taxes, and payment terms in the Terms of Sale, accessible from the website footer.
Each photograph is offered in a carefully chosen selection of sizes that suit the image and edition. Available dimensions are listed on each product page.
Prints are produced on museum-grade fine art papers, selected for tonal richness, archival longevity, and surface quality. Specific paper types are described in the product details.
Most prints are offered as limited editions with a fixed maximum number of prints per size. Once an edition and size are sold out, no further prints of that combination will be produced.
Yes. Limited edition prints are hand-signed and numbered, and they include a certificate of authenticity with the edition details.
For a deeper explanation of edition sizes, artist proofs, and certificates, please visit the Editions & Certificates page.
Prints can be shipped to many countries worldwide. Available destinations are shown at checkout; if your country is not listed, please contact me to discuss options.
Each print is carefully packaged using protective materials to prevent bending, moisture, and handling damage. Large prints may be shipped rolled in a sturdy tube.
Production times vary depending on the print and lab schedule, followed by shipping time. Typical delivery windows are indicated on the Shipping & Handling page.
When tracking is available, you will receive a tracking number by email once your order has been dispatched.
For full details about shipping options, delivery estimates, costs, insurance, and customs, please visit the Shipping & Handling page.
If you wish to cancel, please contact me as soon as possible. Cancellations are only possible before your print enters production or where your legal right of withdrawal applies.
If a package or print arrives damaged, please photograph the damage and the packaging immediately and contact me via the Contact page. I will work with you to arrange a replacement or another appropriate solution.
Returns depend on your location and the applicable legal framework for custom-made goods. Please refer to the Terms of Sale for precise conditions and time limits.
Responsibility for return shipping costs depends on the reason for the return and your legal rights. These details are also explained in the Terms of Sale.
If a return is agreed, please use the original packaging whenever possible and follow the instructions provided, so the print travels safely.
A defined portion of the proceeds from each eligible fine art print is donated to ATKYE (Associazione Ticino Kenya Youth Education) to support education projects in Kenya.
The donation structure may vary slightly between collections, but the principle is always the same: every eligible purchase contributes directly to ATKYE’s work.
Your order is primarily an art purchase. Any potential tax deductibility of the donation portion depends on your local tax regulations and personal situation; please consult your tax advisor for guidance.
You can learn more about ATKYE’s mission, projects, and how funds are used on the dedicated ATKYE page linked in the main navigation.
Donations are managed transparently through the partnership with ATKYE. Periodic updates about the collaboration and its impact are shared on the ATKYE and News pages.
If you cannot find the answer you are looking for here, I will be glad to help you personally.
For questions about specific images, custom sizes, framing options, or anything else related to collecting these prints, please reach out via the Contact page. You are also welcome to mention which print or portfolio image you are interested in, so I can respond with precise information.